Privacy Policy

1. Purpose

This Privacy Policy explains how The Holistic Money Co. Limited collects, uses, stores, and protects personal information in accordance with the Privacy Act 2020 and the Financial Markets Conduct Act 2013. We are committed to safeguarding your privacy and maintaining your trust.

2. Scope

This policy applies to all personal information collected through:

  • Our website and online forms

  • Email, phone, and in-person communications

  • Client onboarding and advice processes

  • Social media and marketing channels

3. Information We Collect

We may collect the following types of personal information:

  • Name, contact details, and date of birth

  • Financial and employment information relevant to advice services

  • Identification documents (for AML/CFT compliance)

  • Communication records and meeting notes

  • Website usage data (cookies, analytics)

We only collect information necessary to provide financial advice and comply with legal obligations.

4. How We Use Your Information

Your information is used to:

  • Provide personalized financial advice and services

  • Verify identity and meet regulatory requirements

  • Communicate with you about your financial plan

  • Improve our website and client experience

  • Comply with legal and audit obligations

We do not sell or share your information with third parties for marketing purposes.

5. Data Storage and Security

We store all client data securely using encrypted cloud systems and password-protected devices. Access is restricted to authorised staff only. We follow best-practice cybersecurity standards and regularly review our controls.

If data is stored with third-party providers (e.g., Google Workspace, CRM platforms), we ensure they meet New Zealand privacy and security standards.

6. Disclosure of Information

We may disclose personal information:

  • To service providers who support our operations (under confidentiality agreements)

  • To regulators or law enforcement if legally required

  • With your consent, to other professionals (e.g., accountants, lawyers)

We will never disclose your information without a lawful reason or your explicit consent.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to ensure accuracy

  • Withdraw consent for certain uses

  • Complain to the Office of the Privacy Commissioner if you believe your rights have been breached

To exercise these rights, contact us at enquiries@holisticmoney.co.nz

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand visitor behavior and improve usability. You can disable cookies in your browser settings if you prefer.

9. Data Retention

We retain client records for at least seven years after the end of our engagement, as required by law. After this period, data is securely deleted or anonymized.

10. Breach Notification

If a privacy breach occurs that may cause serious harm, we will:

  • Take immediate steps to contain and remediate the issue

  • Notify affected individuals as soon as practicable

  • Report the breach to the Office of the Privacy Commissioner and any of our providers as required.

11. Updates to This Policy

We review our Privacy Policy annually and may update the policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact:

The Holistic Money Co. Limited
Email: enquiries@holisticmoney.co.nz
Phone: +64 27 24 99 838

Your privacy matters to us - we handle your information with care, transparency, and respect.